This Privacy Notice is incorporated by reference into the Essence Security International Ltd. (ESI) End User License Agreement ("EULA") and into the company website.
In this Privacy Notice, we refer to Essence Security International Ltd. (ESI) and its subsidiaries and associated companies as "we" or "us" or "our", and we refer to you as "you" or "your".
We, at ESI, are the data controller for the data practices explained in this Privacy Notice.
We comply with applicable data privacy and protection law. This means that when processing personal information for any purpose we must ensure it is:
- Used lawfully, fairly and in a transparent manner.
- Collected only for valid purposes that have been clearly explained and not used in any way that is incompatible with those purposes.
- Relevant to the purposes we have told you about and limited only to those purposes.
- Accurate and kept up-to-date.
- Kept only as long as necessary for the purposes we have informed you about.
- Kept securely.
1. How We Collect Information, for What Purposes and Our Legal Basis for It
This Privacy Notice is to inform you of our policies and procedures regarding the collection, use and disclosure of information we receive when you do any of the following (“Relevant Services”):
- You download, install or use an ESI mobile application
- You use an ESI web application for the purpose of allowing users to monitor home security and other automated functions locally or remotely.
The legal basis for processing your data is providing the Relevant Services under the contract you entered into or at your request prior to entering into the contract.
The information that we collect from you is required for us to provide you with the Relevant Services. Our services cannot be provided without this data.
1.1. The Personal Information We Collect
In the course of using the Relevant Services, we ask you to provide us with certain personal information (“Personal Information”).
Personal Information includes, your name, contact details, login credentials to our services, video and your domestic behavior.
We do not knowingly collect personal information from children under the age of 18.
1.2. Third Parties Receiving Information and International Transfers
Some of our services rely on third parties with whom we share some user information for the purpose of providing and maintaining these services to our users. We do not rent or sell your information to any third party. These third parties include service providers and administrators.
Any transfer of data outside your region to any third party service provider is done only to countries with adequate data protection, as defined by relevant regulations.
Our services may be accessed internationally by us or by users for the purpose of day to day use or service maintenance.
We reserve the right to disclose any information obtained by us if required by law or by any governmental authority; in case of emergency; or to a successor entity in connection with a merger, acquisition, bankruptcy or sale of all or substantially all of our assets.
1.3. Retention Period
We will retain your personal information for as long as you use the Relevant Service, and for a period afterward, as dictated by a reasonable backup policy and any relevant regulations.
If you are in the EU, you have the right to request access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data.
If you are in the EU, then according to Article 77 of the GDPR, you can lodge a complaint to the supervisory authority, in particular in the Member State of your residence, place of work or place of alleged infringement of the GDPR. For a list of supervisory authorities in the EU, click here
To exercise any of these rights, contact your service provider. In some cases, you may be able to perform some of these functions yourself using the software provided. Refer to the relevant user documentation.
Our service does not entail any automated decision making. We provide information and notifications only.
We are concerned with safeguarding your information. We employ a variety of organizational and technical security measures designed to protect your information from unauthorized access and disclosure.
Your information is protected, in compliance with ISO 27001 standards, using state of the art technical security measures, such as:
- Encryption and authentication mechanisms
- Regular threat and vulnerability assessment
- Physical site security
We also take various organizational measures to ensure data security, such as:
- Lawful data processing reviews
- Privacy impact assessments
We cannot guarantee that your personal information or private communications will always remain private and secure. We are obliged to notify you of any security breach resulting in high risk of private data exposure.
2. Contacting Us
If you have any concerns or questions about this Privacy Notice or would like to lodge a complaint, please contact our data protection officer or our EU representative at +972 (0)73 2447777, DPO@essence-grp.com