Smart Care - Support Engineer – Tier 3 - JB-227
Israel, Herzliya -Tel Aviv
- Provide technical assistance support in analyzing, diagnosing, replicating and troubles hooting customers reported issues to resolution..
- Communicate technically complex remedies, solutions or workarounds in a clear and concise manner.
- Install, demo and report back on installations of software (bugs/improvements)..
- Create reproducible test cases,
- Report and submit product defects in the bug tracking system.
- Lead the successful implementations of company solutions through channel partners.
- 2+ years’ experience in implementation and customer facing activities in an international environment- Must.
- Experience with Databases (MS-SQL) and Web Servers -Must .
- Experience in installations, configurations & maintenance of Operating Systems - Must.
- Familiar with network software diagnostic tools, such as Wireshark and fiddler -Must.
- Background in networking technologies (HTTP, DNS, SSL, TCP, UDP) and network components.
- Background in developing HTML5, JQuery, Web Services – advantage.
- Experience at applications development and customizations (Java script at least) including uploading application to iOS and Android stores – advantage.
- Knowledge of APIs and web services terminology.
- Excellent interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/ or ambiguous situations.
- B.S. in Computer Science/ Software engineering.
- Fluent English (writing and speaking).