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Revenue Analyst - JB-82

Israel, Herzliya -Tel Aviv

3rd Tier Team Leader Technical Support Engineer -JB-103

Israel, Herzliya -Tel Aviv

Essential Duties and Responsablities:

  • The candidate will oversee a team of Tier 3 team.
  • Assist Director of Support Center in communication and priority issue tracking.
  • Supervise part time staff, encouraging development of skills.
  • Maintain the physical space and function of one of the service desk locations.
  • Receive inbound tickets from desk personnel and route accordingly.
  • Provide Tier 3 level support to customers when necessary.
  • Manage Service Desk responsibilities, and attending meetings.
  • Provide technical assistance support in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution .
  • Communicate technically complex remedies, solutions or workarounds in a clear and concise manner.
  • Install, demo and report back on installations of software (features/bugs/improvements) create reproducible test cases, when necessary, for customer reported issues
  • Report and submit product defects in the bug tracking system regular follow up with customers with recomendations, updates and action plans.

     

An ideal candidate has:

  • At least 2 years in a customer service role.
  • Bachelor’s degree and support experience.
  • Fluent English (writing and speaking) – mandatory.
  • Experience in one or more of the following fields – HW, SW, RF and wireless Communication – advantage.
  • High organizational skills and ability to multi-task.
  • Ability to self-manage and take initiative - Must.
  • Familiar with network software diagnostic tools, such as Wireshark and fiddler - must.
  • Knowledge with IT terminology, APIs – Preferred.
  • Knowledge with RF Testing equipment, traffic generators, network sniffer – advantage.
  • Technical experience in networking – advantage.
  • Knowledge in SQL and Databases – advantage.

 

 

Apply now