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About

2nd Tier Technical Support Engineer.JB-66

Israel, Herzliya -Tel Aviv-

Essential Duties and Responsibilities:

  • Provide technical assistance support in analyzing, diagnosing, replicating and troubles hooting customers reported issues to resolution .
  • Communicate technically complex remedies, solutions or workarounds in a clear and concise manner.
  • Install, demo and report back on installations of software (features/bugs/improvements).
  • Create reproducible test cases, when necessary, for customer reported issues.
  • Report and submit product defects in the bug tracking system
  • Regular follow ups with customers with recommendations, updates and action plans.

Job Requirement:

  • Bachelor’s degree and support experience.
  • Fluent English (writing and speaking) – Mandatory.
  • Experience in one or more of the following fields – HW, SW, RF and wireless Communication – Advantage.
  • High organizational skills and ability to multi-task.
  • Ability to self-manage and take initiative - Must.
  • Familiar with network software diagnostic tools, such as Wireshark and fiddler - Must.
  • Knowledge with IT terminology, APIs – Preferred.
  • Knowledge with RF Testing equipment, traffic generators, network sniffer – Advantage.
  • Technical experience in networking – Advantage.
  • Knowledge in SQL and Databases – Advantage.

Excellent interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/ or ambiguous situations

 

Apply now