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Revenue Analyst. JB-82

Israel, Herzliya -Tel Aviv

Technical Account Manager. JB-99

Israel, Herzliya -Tel Aviv
Essence Smart Care, a subsidiary of Essence group, is looking for a Technical Account Manager for a challenging and interesting position.
As a Technical Account Manager, you should be able to provide technical, product and business knowledge during pre-sale stage, to support sales process and during post-sale stage, serve as a tech-savvy professional, able to solve technical problems in a rapid way in order to strengthen customer relationship.
The AM must be results-driven and aspire to achieve specific goals.
Main interfaces are: Sales, Product management, PSO, FRT, Operations, R&D and executive management.

Responsibilities:

  • Provide technical support for customers during pre-sale and post-sale processes
  • Build products’ ramp-up and implementation plan with customer
  • Address all product-related queries on time
  • Train customers to use Essence Smart Care products correctly
  • Provide product manager with customers’ feedback to help identify potential new feature or products
  • Manage critical technical problems
  • Report PSO/developers on product performance
  • Analyze customers’ needs and suggest upgrades or additional features/products to meet their requirements
  • Achieve customers’ satisfaction 

Job Requirements:

  • Proven work experience as a Technical Account Manager
  • Solid technical background with hands on experience for at least 2-3 years
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills in English
  • Experience with working at Matrix organizations.
  • BSc in Engineering, MBA – an advantage
  • Project Management experience in multidisciplinary projects (Servers, Mobile, hardware and software) - an advantage
  • Willing to travel aboard (30-40%)

 

Apply now