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Revenue Analyst. JB-82

Israel, Herzliya -Tel Aviv

Support Tier 2 Engineer. JB-109

Israel, Herzliya -Tel Aviv

Essential Duties and Responsibilities:

  • Provide technical assistance support in analyzing, diagnosing, replicating and troubles hooting customers reported issues to resolution.
  • Communicate technically complex remedies, solutions or workarounds in a clear and concise manner.
  • Install, demo and report back on installations of software (bugs/improvements).
  • Create reproducible test cases, when necessary, for Tier 3-4 engineer.
  • Report and submit product defects in the bug tracking system.
  • Regular follow ups with customers with recommendations, updates and action plans.

Job Requirement:

  • Bachelor’s degree and/or support experience.
  • Fluent English (writing and speaking) – Mandatory.
  • Experience in one or more of the following fields – HW, SW, RF and wireless Communication – Must.
  • Familiar with network software diagnostic tools, such as Wireshark and fiddler - Must .
  • Knowledge in SQL and Databases – Advantage.
  • Knowledge with IT terminology, APIs – Preferred.
  • Ability to self-manage and take initiative - Must. 

 

Apply now